Privacy Policy

This Privacy Policy explains how Osborne Digital (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our site or otherwise use this service. We are committed to handling personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, and where relevant the EU General Data Protection Regulation (GDPR).

This policy covers the information processing activities that occur through this service, including when you contact us, request information about our systems and technology solutions, or communicate with our team.

Who we are

Controller: Osborne Digital
Address: Welby Road, Melton, Leicestershire, LE14 3RE, GB

What personal data we collect

We collect personal data that you provide to us directly and, in some cases, data generated when you interact with our site.

Personal data you provide to us

• Contact details: such as your name, job title (if provided), email address, phone number, and any other details you include in messages.
• Business information: such as the business name you represent and the information you share about your requirements for systems and technology solutions.
• Communications: the content of enquiries, messages, and correspondence you send to us (including through web forms or email).

Personal data collected automatically

• Device and usage data: such as IP address, browser type, pages viewed, access times, referring URLs, and approximate location derived from IP address.
• Log data: technical information generated by servers and services used to operate this service.
• Cookies and similar technologies: to enable site functionality and to understand how visitors use our site (see “Cookies” below).

Special categories of data

We generally do not seek to collect special categories of personal data (such as data revealing health, ethnicity, or political opinions). If you choose to share such data with us, please do so only if it is necessary and permitted by law.

How we use personal data

We use personal data for the following purposes:

• To respond to enquiries and provide information about our systems and technology solutions, including contacting you to follow up on requests you make.
• To manage business relationships, including discussing requirements, providing demonstrations, and supporting ongoing interactions.
• To improve our site and services, including troubleshooting, performance monitoring, and analysing how people use our site.
• To maintain security, protect against fraud, and ensure the integrity of this service.
• To comply with legal obligations and enforce our rights, including record-keeping and responding to lawful requests from authorities.

Legal bases for processing (UK GDPR / GDPR)

Depending on the context, we process personal data under one or more of the following legal bases:

• Contract or steps prior to entering a contract: where you request information or services and we need to take steps to respond.
• Legitimate interests: to operate this service, improve it, secure our systems, and understand usage so we can provide better technology solutions, provided that this does not override your rights.
• Consent: where we rely on consent for certain operations (for example, specific cookie categories). You can withdraw consent at any time where applicable.
• Legal obligation: where we must process data to comply with applicable laws and regulatory requirements.

Cookies

We may use cookies and similar technologies to operate this service and to collect limited analytics data. Cookies may be necessary for site functionality, or they may be used for analytics and performance.

Where required by law, we will obtain your consent before using non-essential cookies. You can usually manage cookies through your browser settings. However, disabling cookies may affect certain features of this service.

Who we share personal data with

We may share personal data with selected third parties only where necessary for the purposes described in this policy. These parties may act as processors or, in some circumstances, as independent controllers.

• Service providers: suppliers who help us host, run, secure, and maintain our site and related systems.
• IT and communications providers: vendors that support email delivery, customer communications, or security tooling.
• Professional advisers: such as legal, auditing, or other professional services where needed.
• Legal and regulatory authorities: where disclosure is required by law or to protect our rights and safety.

We do not sell your personal data. Where data is shared, we take steps designed to ensure appropriate safeguards and lawful processing.

International data transfers

We may transfer personal data to recipients located outside the UK (including outside the EEA) where our service providers operate globally. Where this occurs, we rely on appropriate safeguards as required by law, such as adequacy decisions, Standard Contractual Clauses, and/or other approved transfer mechanisms.

Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, including to fulfil our contractual or pre-contractual obligations, to maintain records for legal and regulatory purposes, and to resolve disputes.

Retention periods vary depending on the nature and amount of data, the purposes for which it is processed, and applicable legal requirements.

Your rights

Subject to applicable law, you may have the following rights in relation to your personal data:

• Right of access: to obtain confirmation whether your personal data is being processed and to request a copy of that data.
• Right to rectification: to correct inaccurate or incomplete personal data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restriction of processing: to request that we limit processing in certain circumstances.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes (where applicable).
• Right to data portability: to receive certain personal data in a structured, commonly used format, and to transmit it to another controller, where applicable.
• Right to withdraw consent: where we process data based on consent, you may withdraw it at any time (without affecting the lawfulness of processing before withdrawal).

To exercise your rights, you can make a request to us at our postal address (see “How to contact us” below). We may ask you for information to verify your identity before responding.

Right to complain

If you believe our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or another relevant supervisory authority.

Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

No method of transmission over the internet or electronic storage is completely secure; however, we maintain safeguards intended to reduce risk.

How we handle children’s data

Our service is intended for business and professional users. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so we can take appropriate steps.

Automated decision-making

We do not use your personal data to make decisions solely by automated means that produce legal or similarly significant effects for you, unless we provide additional information where required by law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational updates. When we update this policy, the “last updated” information will reflect the most recent revision.

How to contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us by post:

Osborne Digital
Welby Road, Melton, Leicestershire, LE14 3RE, GB